Guarantee

Monthly subscriptions

Monthly subscriptions for VRII are nonrefundable. You may cancel a monthly subscription at any time. Once cancelled, the subscription will remain active until the end of the current 30-day billing period and will then expire. No full or partial refunds will be issued for unused time remaining in the billing period.

Annual Subscriptions

Annual subscriptions for VRII may be cancelled within 60 days of the original purchase date.

However, because this service incurs processing costs each time it is used, any refund will be reduced by a usage charge based on the number of unique files processed before the refund request was submitted.

The following usage charge applies:

VRII: $1.00 for each unique file processed

Example: If you processed 13 unique files before requesting a refund, your refund will be reduced by $13.

This usage deduction is mandatory and is intended to prevent abuse of the annual-subscription refund policy. The final refund amount will equal the original amount paid, less all applicable usage charges.

Requesting A Refund

To obtain a refund, you will be required to return the CD if you purchased the CD version of the software. If you purchased the download version, nothing other than making a request is required. In both cases we will deactivate the program in our registration database. This will cause your copy of Song Surgeon to run in the Demo mode.

Though you are not required to do so, we would appreciate learning why you returned the product, as this will help us produce a better product and provide better service to future customers.

Song Surgeon's parent company, Todd, Michael & James, has sold products online for more than 15 years and into more than 150 countries worldwide. We stand behind our guarantee and want to assure you that all refund requests are handled expeditiously and professionally and are truly, hassle free.