Support
Song Surgeon has a fully staffed Help Desk that provides 24 hour response times during the M-F workweek. This Help Desk contains a support ticket system, Knowledge Base, and Download Links to all versions of the software, including older versions.
All initial support requests should be initiated through our Help Desk. Please do not use email or phone calls for support. We need the written details of your problem in order to effectively assist you.
The purchase of Song Surgeon entitles you to unlimited FREE support to all aspects of the Help Desk for the following periods of time.
Basic Version - 3 months of free support.
Standard Version - 12 months of free support.
PRO Version - 24 months of free support.
After this specified period the use of the Ticket System is subject to a fee, depending upon the issue. There is no time limitation to the other self service parts of the Help Desk. If your need for support is due to a bug on our end, there will be no charge. However, if it is due to anything else, you will need to extend your support plan another year, before we respond to your ticket.
You can purchase an extension to your Support Plan at any time by going here: Support Plans
In addition to the Help Desk, Song Surgeon also utilizes the Telephone and a Remote Assistance System to provide non-routine support on an as-needed basis. The use of these two support methods is initiated by Song Surgeon support staff at their discretion.
Go to Help Desk
September 18, 2024
I can tell that you take your customers problems seriously and are interested in finding a
solution. That gives me a good feeling for the future to have such a fair contact person at my
side in case of problems.
I will now create some large videos. I know I can always get in touch with you if I have any problems. Thank you very much for that. May your path continue to be successful.
I will now create some large videos. I know I can always get in touch with you if I have any problems. Thank you very much for that. May your path continue to be successful.
September 2, 2024
I have to say not only are your products great but yours is the most impressive customer service
I’ve ever experienced!
September 3, 2024
Tks so much Jim. For a second I thought that my laptop was possessed! In a way it was😂, by you.
Tks for taking the time to check it out and tks for the tips. Really appreciate all the support.
Have a great week.
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The Song Surgeon website also has a series of Training Videos which we highly recommend. These videos cover all of the functions found in Song Surgeon and will answer most questions.
Go to Training Videos
Song Surgeon also comes with a detailed written User Guide. You can browse this guide on-line or you can download and print the User Guide as a pdf document.
Go to User Guide
Lastly, Song Surgeon offers customized training. If you are interested in this option, please go to Step 2 of the shopping cart. These sessions are purchased in blocks of 20 minutes. We use a screen sharing tool so you can see our screen as we answer your questions and review or illustrate topics of your choice.
Go to Shopping Cart